The app may disconnect from the robot if the battery level is too low. Critical battery: It's a good idea to make sure your battery is charged before attempting to connect.It can be a good idea to try connecting with another device to isolate if the hardware you are using is having a hard time connecting to our robots. We've optimized the app to work with the most common devices, but there are some edge cases. Hardware: Not all phones or computers have the same bluetooth hardware.Try moving around and connecting from a different location in the room or building you are in. Metal structures or concrete can occasionally compound connection issues. Certain building materials can cause interference.This can help ensure a more reliable connection. If you have multiple Sphero robots, or other Bluetooth devices, then think about moving the robot you are attempting to connect to away from the others before attempting to connect.Interference: Depending on your environment, there may be interference that's causing some challenges when connecting.Here are some things to think about if you are having issues connecting: On occasion the Sphero Edu app will fail to connect to your robot. As a result, Bluetooth connectivity does not work while using Sphero Play in FreeTime with a child account. FreeTime and children accounts on Kindle devices have location permissions disabled. Kindle Users: Location permissions are required to scan for Sphero robots. You can get geeky and learn about this OS level change here. On Android, scanning for BLE enabled robots and calculating how far away they are is considered a use of "coarse" location data. Location Permissions are required since Android 6.0 if an app is using what is called "coarse" or "fine" location data. Don't worry! We aren't tracking your location or private information. You may notice that your Android device asks for "Location Permissions" when you start the app and attempt to connect to a robot. Your R2-D2 or R2-Q5 is powered on when you see the LEDs turn on. Plug a micro USB cable into the port on the R2-D2 or R2-Q5 and plug the other end into a power source. R2-D2, R2-Q5: Observe the micro USB port on the back of the R2-D2 and R2-Q5 robots.You may need to reposition the robot slightly to make sure the charging base is properly contacting the robot if the LEDs don't light up. You will see the LED's on the BB-8 or BB-9E light up when they are on and ready to be connected. Place the BB-8 or BB-9E in the charging base. BB-8, BB-9E: Ensure the charging base is plugged in via a micro USB cable.Your Mini is powered on when you see the LEDs turn on. Plug a micro USB cable into the port on the Mini and plug the other end into a power source. Sphero Mini: Pinch the seam on the shell and pop the shell off of Mini.You will see the LED's on the BOLT or SPRK+ light up when they are on and ready to be connected. Place the BOLT or SPRK+ in the charging base. Sphero BOLT, Sphero SPRK+: Ensure the charging base is plugged in via a micro USB cable.Press the button to power on your robot before connecting in the app. Unlike BOLT or Mini, RVR and RVR+ have a physical power button located on their right side. After the battery is charged, it must be placed in the battery bay and the battery bay door must be securely closed with the key. The battery bay is located on RVR/RVR+'s left side and is accessible by opening the battery door with the battery door key (included with every RVR and RVR+).
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